Terms of Service

1. Agreement

These Terms of Service ("Terms") constitute a legally binding agreement between you ("Customer", "you") and Sentinel Security System ("Sentinel", "we", "us") governing your access to and use of the Sentinel Security System platform, including all associated APIs, mobile applications, and web interfaces.

By creating an account or enrolling a device, you confirm that you have read, understood, and agree to be bound by these Terms and our Privacy Policy.

2. Service Description

Sentinel Security System provides:

• Remote device management for enrolled endpoints (phones, laptops, tablets, servers, cameras)
• Real-time GPS tracking and geofence enforcement
• Remote command execution: lock, unlock, wipe, isolate, snapshot, siren, and locate
• Threat detection and risk scoring
• Stolen-device reporting and evidence capture
• Admin dashboard for fleet visibility and command dispatch

Service availability targets 99.5% monthly uptime. Scheduled maintenance windows will be communicated 24 hours in advance via dashboard notification.

3. Authorised Use

You may only use Sentinel to monitor and control:

• Devices that you personally own
• Devices owned by your organisation where you are an authorised administrator
• Devices owned by individuals who have provided explicit, informed, written consent to be monitored

You expressly agree not to:

• Enrol devices belonging to others without their knowledge and consent
• Use the snapshot or location features to surveil individuals for personal gain
• Attempt to reverse-engineer, decompile, or circumvent the platform's security controls
• Use the service to facilitate stalking, harassment, or domestic abuse
• Resell or sublicence access to the platform without written authorisation
• Introduce malware, conduct denial-of-service attacks, or exploit vulnerabilities

4. Subscription Plans & Pricing

All subscriptions are billed monthly in advance. Annual billing options are available — contact support for pricing.

5. Payment Terms

We accept payment via M-Pesa (KES), Stripe (USD/card), and PayPal. All prices are exclusive of applicable taxes.

M-Pesa: Send payment to the Paybill number displayed on the pricing page, use your username as the account reference, and submit the M-Pesa transaction confirmation code via the dashboard. Accounts are upgraded within 1 business hour of payment confirmation.

Stripe / PayPal: Processed automatically at the start of each billing cycle. Failed payments trigger a 72-hour grace period before service suspension.

All payments are non-refundable except where required by Kenyan consumer protection law or where Sentinel fails to meet the 99.5% uptime commitment for two or more consecutive months.

6. Data and Privacy

Your use of the service is subject to our Privacy Policy. Device telemetry (GPS, screenshots, command logs) collected through Sentinel is owned by you. Sentinel processes this data solely to provide the service and does not access, sell, or analyse your telemetry for any other purpose.

You are responsible for ensuring that the collection of telemetry from enrolled devices complies with all applicable laws in the jurisdictions where those devices are operated, including obtaining any required employee consents.

7. Intellectual Property

The Sentinel platform, including its source code, user interface, algorithms, and documentation, is owned by Sentinel Security System and protected by applicable intellectual property laws. Nothing in these Terms grants you any right to the platform's underlying technology beyond the right to use the service as described.

You retain all rights to the data you generate or upload through the service.

8. Limitation of Liability

To the maximum extent permitted by Kenyan law, Sentinel's total liability to you for any cause of action shall not exceed the total subscription fees paid by you in the three (3) months immediately preceding the claim.

Sentinel is not liable for: indirect or consequential damages; loss of data caused by device destruction or wipe commands initiated by the account holder; failure to recover a stolen device; or service interruptions caused by third-party infrastructure or network conditions outside our reasonable control.

The remote wipe and data destruction features are irreversible. Always maintain independent device backups. Sentinel bears no liability for data loss arising from the execution of wipe commands, regardless of who initiated them.

9. Termination

By you: Cancel your subscription at any time via the dashboard. Access continues until the end of the current billing period.

By Sentinel: We may suspend or terminate your account immediately and without notice if you breach these Terms, particularly the Authorised Use provisions. We may also terminate with 30 days' notice for any other reason, with a pro-rated refund of unused subscription fees.

Upon termination, all enrolled devices retain their agent installations but lose remote command capability. You are responsible for removing agents from your devices.

10. Governing Law & Disputes

These Terms are governed by the laws of the Republic of Kenya. Any dispute arising from or relating to these Terms shall first be subject to good-faith negotiation for 30 days. If unresolved, disputes shall be submitted to the exclusive jurisdiction of the courts of Nairobi, Kenya.

11. Changes to Terms

We may update these Terms from time to time. Material changes will be communicated via email at least 14 days before they take effect. Your continued use of the service after changes take effect constitutes your acceptance of the revised Terms.

12. Contact